To minimize the risk of encountering Error 99998 in the future, follow these best practices:

If the configuration is correct but the error persists, the issue may be on the server side. On the license server, open .

Navigate to the Windows Start menu and expand the folder for Moldflow Insight 202X.

In Simulation Compute Manager (SCM), if the job limit is set higher than what your license package actually supports, extra jobs may stay at 0% and actively look for licenses, potentially triggering this error. For instance, the Standard package supports a job limit of 1, while Premium and Ultimate packages support a job limit of 3.

If the error appeared after installing an update, the versions of Synergy and Insight must match exactly:

Ensure the (e.g., Network) and License Level (Standard, Premium, or Ultimate) match your subscription.

Sometimes the licensing service simply needs to be restarted.

Follow these troubleshooting steps in order to isolate and resolve the issue. Step 1: Optimize and Repair the Mesh

If you generate a Dual-Domain mesh (midplane equivalent for thin parts) and then convert it to a 3D tet mesh, the conversion algorithm can sometimes leave "zero-volume" elements or elements with negative Jacobians. Most mesh statistics look fine, but the solver chokes on the first iteration of the filling phase. Result: Error 99998.

The clock difference between the client workstation and the license server is too large, or a firewall is blocking communication.