If you have been staring at a dialog box that reads “SPLM Error 7502: Cannot connect to license server” or “Error checking out license (7502)” , you know the frustration of being locked out of your project mid-deadline.
The license file ( license.dat , typically located in C:\Intergraph\SPLM ) may be corrupted, or its HostID (MAC address) does not match the local machine.
Sometimes, the error is not a simple connectivity issue but a version mismatch or OS quirk. cadworx splm error 7502
If these steps don't clear the 7502 error, your license file might be corrupted or tied to an old machine ID. You can find more detailed documentation on the Hexagon Smart Licensing Help page or contact Hexagon Support for a key reset. Always keep a record of your Machine ID Computer Name
The Intergraph License Service on the server machine has crashed or was never started. If you have been staring at a dialog
, is appearing alongside it, which suggests a physical or virtual dongle failure. If you'd like, I can help you: Find the specific installation path for your version of SPLM Walk through the Firewall exception steps in more detail Identify if you are using a Hardware Lock (Dongle) Virtual License Which of these would be most helpful to investigate first? Fix - SPLM Failed | Connection Refused Error Fix - SPLM Failed | Connection Refused Error Twinkle PPC CADWorx Hardware Lock Error 7502 | PDF - Scribd
: The SPLM service on the license server machine has crashed or was manually stopped. Firewall Blocks If these steps don't clear the 7502 error,
If the service is running, the client machine might not be able to "see" the server over your network. On the , open the Command Prompt ( cmd ).
The license service on the host computer can stall or freeze, ignoring incoming client seat requests. Log into the license hosting server. Open the app utility ( services.msc ).