If your physical device is lost, stolen, damaged, or showing a low-battery warning (e.g., "bAtt"), you have two primary replacement paths: Secure Key Troubleshooting Guide - HSBC CIIOM
HSBC will ask for your Secure Key code via email, text, or phone call. If you need a replacement device: 🔹 Order it ONLY through the official HSBC website or app. 🔹 Do not buy replacement keys from third-party sellers on eBay or auction sites—these may be compromised.
💡 Did you know you can often use the Digital Secure Key on the HSBC Mobile Banking app instead of the physical device? It’s faster and you’ll never lose it! hsbc replacement secure key exclusive
: Turn on the device (green button), enter a new 4–6 digit PIN, and confirm it on the device. Generate Code
This happens if buttons are held down too long or pressed accidentally in transit. Let the screen go blank and try again. Code Not Accepted Online If your physical device is lost, stolen, damaged,
While physical tokens are secure, they are static. HSBC’s new digital replacement integrates directly with a customer's phone, allowing for the inclusion of biometric verification. This adds an unprecedented layer of security by tying access specifically to the authorized user's fingerprint or facial scan.
Free of charge. It typically takes 3 to 5 business days for domestic addresses, and up to 10–14 business days for international shipping. 💡 Did you know you can often use
When prompted for a Secure Key code, select