Commonly found in older models, budget variants, or certain regional versions.
Ensure the sequential transmission settings match the hardware properties (9600 Baud Rate). Configuration for CorelDraw (Using Redsail Plugin)
: Found in premium or newer Redsail models. Extremely stable on Windows 10 and Windows 11.
If you encounter issues during installation or if the plotter is not recognized by your computer, ensure you've followed all steps for your specific operating system and that the plotter's power and USB connections are secure. Always consult the user manual or contact Redsail support for model-specific troubleshooting tips. redsail cutting plotter usb driver install
Note: Note the COM port number (e.g., COM3, COM4, COM5) as you will need this in your cutting software.
If USB driver installation fails completely, remember that Redsail cutters also support serial (RS232) connection. Many models include a serial cable in the package. To use the serial method:
The COM port number changed. Windows frequently reassigns COM numbers if you plug the USB cable into a different port. Always use the exact same physical USB port, or update the port number inside your cutting software settings to match Device Manager. Error: Plotter cuts random lines or gibberish Commonly found in older models, budget variants, or
A: The RocKey2 key is a physical USB dongle, also known as a hardware lock or software protection key. It is often required for software like WinPCSIGN to function. The software will check for the presence of this key. If it's not inserted into a USB port, the program may run in a limited demo mode or not function at all.
9600 (or 38400 for some newer models) Data Bits: 8 Parity: None Stop Bits: 1 Flow Control: Hardware or Xon/Xoff
Uninstall the current driver, restart, and try a different USB port (avoid USB hubs). 2. Yellow Triangle in Device Manager (Code 10/Code 52) Extremely stable on Windows 10 and Windows 11
Plug the USB cable into a USB 2.0 port on your computer (avoid USB 3.0 blue ports, as they cause communication lag with older plotters). Turn on the power switch on the Redsail cutting plotter.
Set the baud rate (usually or 38400 —check your plotter’s manual). Troubleshooting Common Driver Issues 1. "USB Device Not Recognized" Cause: Incorrect driver or faulty USB cable.
If you do not have the disk, download the or the CH340 USB Driver from the official chip manufacturer websites, or source the legacy Redsail driver package from an authorized distributor. Step 2: Extract the Files Driver downloads usually arrive in a zipped ( .zip ) folder. Right-click the downloaded folder and select Extract All .
The RS series driver also includes a firmware handshake. If your plotter’s LCD screen shows “Online” but the computer says “Offline,” you have the wrong RS driver version. Try v2.0 for Windows 10 and v1.8 for Windows 7.